Sprint Store at 535 W East 14 Mile Road, Madison Heights, Michigan.

I paid off one of my lines so I could upgrade. I ordered the new phone on line, and went to this location on Sunday April 29th 2018 to pick up my phone. The associate that I dealt with here, her name was Meraris R. She swapped out my phone for the upgraded one. After getting home, I showed my daughter her new phone, and she didnt like it. She wanted her samsung reactivated. Upon trying to reactivate her samsung, I was told that this phone had been reported stolen. Meraris reported this phone stolen 24 hours ago. And now 3 different sprint customer service reps, one tech support, and one tech support supervisor cannot remove the stolen tag from this phone. So now, 24 hours later, I am being told that I need to physically take the phone back into the store, so the tag can be removed from asurion. This Chic Meraris has completely inconvenienced me for 24 hours and counting.